Refund policy

RETURN, REFUND, AND DELIVERY POLICY

Corporate Entity: Novustra LLC (doing business as snorstudio)

Website: www.snorstudio.com

Contact: support@snorstudio.com

1. PREAMBLE AND CORPORATE IDENTIFICATION

Thank you for shopping at snorstudio. We appreciate the trust you place in our brand and our digital crochet pattern collections.

This Return, Refund, and Delivery Policy (hereinafter referred to as the "Policy") serves as a binding agreement between the customer (hereinafter referred to as "You," "Your," "Customer," or "User") and Novustra LLC, a Limited Liability Company registered in the United States (hereinafter referred to as "We," "Us," "Our," "The Company," or "Novustra LLC").

snorstudio is a wholly-owned subsidiary store and digital storefront property of Novustra LLC. All products listed, sold, and distributed through the snorstudio platform—including but not limited to downloadable crochet patterns, instructional PDF guides, and pattern collection bundles—are the intellectual property of or are licensed to Novustra LLC. All rights, including copyrights and distribution rights, are strictly reserved by Novustra LLC.

By making a purchase on snorstudio, you explicitly acknowledge and agree to the terms outlined in this Policy. It is your responsibility to read this document in its entirety prior to completing any transaction. If you do not agree with the terms set forth herein, you must refrain from purchasing any products from snorstudio.

2. NATURE OF PRODUCTS: DIGITAL CROCHET PATTERNS

It is of paramount importance that you understand the nature of the goods sold on snorstudio. We exclusively sell digital, downloadable crochet patterns and crafting guides (collectively referred to as "Digital Products").

  • 2.1. Tangibility: The products available on snorstudio are 100% intangible. There is no physical component to any product sold on this site. You will not receive physical yarn, finished crochet items, physical hooks, printed instruction booklets, or any other physical objects.

  • 2.2. Irrevocability: Unlike physical goods, which can be returned to a seller in their original physical condition, digital goods are irrevocable once downloaded. Once a pattern file or bundle has been delivered to your email or downloaded to your device, it cannot be "returned" or "un-sent." You retain a copy of the digital file indefinitely. This fundamental characteristic of digital commerce dictates our strict policy regarding refunds and delivery.

3. SHIPPING AND DELIVERY POLICY

Because our products are 100% digital, our delivery processes differ significantly from traditional physical retail stores.

  • 3.1. No Physical Shipping: WE DO NOT SHIP PHYSICAL PRODUCTS. Novustra LLC does not maintain a warehouse for physical goods, nor do we employ shipping partners to send mail parcels. Under no circumstances will a physical package be delivered to your mailing address. Any request for a billing address during checkout is used strictly for:

    • Billing Verification: Confirming the validity of your payment method via Address Verification Services (AVS).

    • Tax Compliance: Calculating and collecting the appropriate digital sales tax, VAT, or GST based on your legal jurisdiction.

  • 3.2. Method of Delivery: Delivery of your purchased digital crochet patterns is electronic and immediate. Upon successful processing of your payment, the following actions occur automatically:

    • Direct Download: You will be presented with a direct download link on the Order Confirmation page immediately after checkout.

    • Email Delivery: An automated email containing your unique download link(s) will be dispatched to the email address provided during checkout.

  • 3.3. Delivery Timeframe: Delivery is typically instantaneous. Please allow up to 30 minutes for the automated email to arrive, and ensure you check your "Spam," "Junk," or "Promotions" folders if it does not appear in your primary inbox.

  • 3.4. Failed Delivery: If you do not receive your download email within 24 hours of purchase, it is usually due to a typographical error in the email address entered at checkout. Contact support@snorstudio.com immediately so we can manually verify your order details and resend your download link.

4. STRICT NO REFUND POLICY

ALL SALES ARE FINAL.

Due to the instant accessibility and irrevocable nature of digital files, Novustra LLC does not offer refunds, returns, or exchanges for any products sold through snorstudio once the download link has been accessed or the pattern files have been downloaded.

When you purchase a digital crochet pattern or pattern bundle from snorstudio, you are purchasing an instant-access digital download and a commercial or personal license to use those instructions. Once the file is delivered, the transaction is legally complete.

4.1. Scope of "No Refund"

This strict policy applies to:

  • Change of Mind: Decisions that you no longer want, need, or intend to make the crochet pattern after completing the purchase.

  • Failure to Read Descriptions: Purchases made assuming the item was a finished physical crochet product (e.g., a physical cardigan, plushie, or bag) rather than a digital PDF instruction pattern, provided the product page explicitly indicated it was a digital pattern.

  • Skill Level & Crafting Ability: Inability to complete a project due to personal skill level, unfamiliarity with crochet terminology, or difficulty understanding standard crafting abbreviations.

  • Finished Item Sales: Variations in your personal crafting results or sales performance if you choose to sell finished items made from our patterns.

4.2. Waiver of Withdrawal Rights (EU/UK Customers)

If you reside in the European Union or the United Kingdom, statutory regulations typically grant a 14-day right of withdrawal for distance contracts. However, this right explicitly lapses for digital content once performance has begun. By completing your purchase on snorstudio, you explicitly consent to the immediate delivery of the digital download and acknowledge that you waive your statutory right of withdrawal once file access or downloading commences.

5. EXCEPTIONS TO THE NO REFUND POLICY

We review refund claims on a strict case-by-case basis at our sole discretion under the following limited conditions:

  • 5.1. Duplicate Purchases: If you accidentally purchase the exact same digital pattern or pattern bundle twice within a single transaction session using the same email address, we will verify the duplicate purchase and refund the secondary transaction upon request (must be submitted within 7 days of purchase).

  • 5.2. Verified Technical Corruption: If a pattern PDF or compressed file is corrupted on our server and our technical support team is unable to repair the file or provide a functional replacement within 7 business days, a refund may be issued. Note: This does not cover the customer's lack of standard software needed to view standard file formats (such as PDF readers).

  • 5.3. Fraudulent Transactions: If an unauthorized charge occurs using your payment details, please notify us at support@snorstudio.com and your financial institution immediately.

6. CUSTOMER RESPONSIBILITIES & SOFTWARE REQUIREMENTS

It is the sole responsibility of the Customer to ensure they possess the basic software and hardware necessary to download and view digital pattern files.

  • PDF Readers: You must have software capable of opening standard PDF files (such as Adobe Acrobat Reader, Apple Books, or native browser PDF viewers).

  • Archive Extraction: For pattern bundles containing multiple files, you must have standard software capable of extracting compressed .zip files on your smartphone, tablet, or desktop computer.

7. TECHNICAL & CUSTOMER SUPPORT

We are dedicated to ensuring you receive the exact digital files you purchased.

7.1. Scope of Support

Our support team can assist you with:

  • Re-issuing lost or expired download links.

  • Guidance on downloading and unzipping pattern files.

  • Resolving verified server-side file corruptions.

7.2. Limitations of Support

Our customer support team does not provide:

  • One-on-one personal crochet instruction or stitch-by-stitch tutoring.

  • Pattern resizing or custom pattern modification services.

  • Physical crafting supplies or physical product fulfillment.

For assistance, please email support@snorstudio.com with your Order Number and detailed information regarding your inquiry.

8. CHARGEBACKS AND DISPUTE RESOLUTION

Novustra LLC actively defends against fraudulent payment disputes (unauthorized chargebacks filed after digital files have been successfully downloaded).

  • License Revocation: Initiating an improper dispute or chargeback results in the immediate and permanent revocation of all licensing rights to use or craft products using our pattern files. Continued use of downloaded files following a chargeback constitutes intentional copyright infringement.

  • Account Action: Accounts associated with chargeback fraud will be permanently blocked across all Novustra LLC storefront properties.

9. UPDATES AND ERRATA

Occasionly, snorstudio may release updated versions of pattern files (e.g., clarifying instructions or fixing minor errata). Existing customers will receive free access to updated file versions via email notification or revised download links when applicable.

10. GOVERNING LAW

This Policy shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles. Any legal proceedings arising from this Policy shall be brought exclusively in the federal or state courts located in the United States.

11. CONTACT INFORMATION

If you have questions or require clarification regarding this policy prior to placing an order, please reach out to our team:

  • Subsidiary Storefront: snorstudio

  • Parent Entity: Novustra LLC

  • Customer Support Email: support@snorstudio.com

Copyright © 2026 Novustra LLC. All Rights Reserved. snorstudio is a wholly-owned subsidiary storefront of Novustra LLC.