Privacy policy

PRIVACY POLICY AND DATA PROTECTION FRAMEWORK

Identity of Data Controller: Novustra LLC (doing business as snorstudio)

1. PREAMBLE AND CORPORATE IDENTITY

Welcome to snorstudio. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, explicitly including the online store operating under the trade name snorstudio.

It is crucial for all users, customers, and site visitors to understand the corporate structure governing this platform. snorstudio is a wholly-owned subsidiary store and digital storefront property of Novustra LLC, a Limited Liability Company registered in the United States. Throughout this document, the terms "we," "us," "our," and "the Company" refer collectively to Novustra LLC and its subsidiary storefront, snorstudio. All rights, intellectual property, and data collected through snorstudio are the sole property of and are reserved by Novustra LLC.

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our accompanying Terms of Service.

2. NATURE OF BUSINESS: DIGITAL CROCHET PATTERNS, NO SHIPPING, AND REFUND POLICY

Before detailing our data collection practices, it is necessary to clarify the nature of our business operations, as this directly dictates the type of data we do and do not collect.

  • 2.1. Exclusively Digital Inventory: snorstudio specializes in the sale of downloadable digital crochet patterns, PDF crafting guides, and digital crochet asset bundles designed for crafters and crochet enthusiasts. We deal exclusively in intangible, digital files. We do not manufacture, warehouse, sell, or ship physical objects, finished yarn items, or physical tools.

  • 2.2. Policy on Shipping and Physical Addresses: Because our inventory is 100% digital, we do not ship any physical products to your address. Consequently, we do not collect physical shipping addresses for logistics or mail delivery. Any billing address information collected during checkout is strictly used for:

    • Billing Verification: To verify the validity of your payment method (AVS check).

    • Tax Compliance: To calculate and remit the appropriate digital goods sales tax or VAT based on your jurisdiction.

    • Note: We will never ship a physical package to you. Fulfillment is immediate and conducted via electronic mail or direct download links.

  • 2.3. Zero Refund Policy for Digital Goods: Due to the irrevocable nature of downloadable digital files (which cannot be returned once downloaded or accessed), Novustra LLC maintains a strict No Refund Policy for all purchases made on snorstudio. By completing a purchase, you acknowledge that you are acquiring a non-tangible, digital crochet pattern license. We process your data with the understanding that the transaction is final upon delivery of the download link.

3. INFORMATION WE COLLECT

We collect Personal Information in two primary ways: direct interactions and automated technologies.

  • 3.1. Information You Provide Directly:

    • Identity Data: First name and last name required to establish the commercial license for the personal/commercial use of our crochet patterns.

    • Contact Data: Email address. As a digital-only store, your email address is the primary vessel for digital pattern delivery and download links.

    • Financial & Transaction Data: Details regarding transactions. We do not store full credit card details on our servers; payment transactions are processed securely via third-party payment gateways (e.g., Shopify Payments, Stripe, PayPal) adhering to PCI-DSS standards.

    • Billing Address: Used purely for payment authentication and digital tax calculations.

    • Customer Support Data: Information provided when contacting support@snorstudio.com, including order queries or assistance with downloading pattern files.

  • 3.2. Information We Collect Automatically (Device Information):

    • Log Data: IP address, browser type/version, pages visited, date/time stamps, and duration of visit.

    • Device Identifiers: Hardware model, operating system, and unique device identifiers.

    • Location Data: General geographic location inferred from IP address for proper tax (VAT) application.

    • Cookies and Tracking: Technologies used to maintain cart items and site performance.

4. HOW WE USE YOUR INFORMATION

Novustra LLC processes your data for the following legitimate business purposes:

  • 4.1. Fulfillment of Contract:

    • To process payments for ordered digital crochet patterns and pattern bundles.

    • To automatically deliver secure PDF download links via email.

    • To issue invoices and purchase confirmations.

    • To enforce our "No Refund" policy by tracking digital file access and download logs.

  • 4.2. Legitimate Business Interests:

    • Fraud Prevention: Screening orders against potential risk or payment fraud.

    • Site Optimization: Analyzing which crochet pattern collections are most popular to refine our catalog and layout.

    • Customer Support: Assisting customers with file extraction, PDF reading issues, or download recovery.

  • 4.3. Marketing Communications:

    • Sending updates on new crochet pattern releases, seasonal collection drops, or special bundle promotions (only with explicit opt-in consent).

5. SHARING YOUR PERSONAL INFORMATION

We share relevant personal data only with essential third-party service providers required to operate the store:

  • 5.1. Service Providers:

    • E-Commerce Platform: Our store is hosted on Shopify, which manages our database infrastructure, checkout flow, and digital file delivery options.

    • Payment Processors: Transaction data shared securely with payment gateways.

    • Email Services: Third-party tools used to deliver automated pattern download emails.

  • 5.2. Legal Compliance and Intellectual Property Protection:

    • Novustra LLC may disclose information if required by law or to protect against unauthorized redistribution, piracy, or copyright infringement of our digital crochet patterns.

6. DATA RETENTION

  • Transactional Records: Kept for up to 7 years to comply with US accounting and tax regulations.

  • Download History: Logs retained indefinitely so customers can recover or re-download their purchased crochet pattern files in the future.

  • Marketing Data: Retained until you click "unsubscribe."

7. COOKIES AND TRACKING TECHNOLOGIES

snorstudio utilizes essential cookies for shopping cart functionality, analytical cookies to evaluate traffic patterns, and performance cookies to remember user preferences. You can adjust your browser settings to reject cookies, though some store features (like checkout) may be affected.

8. YOUR DATA RIGHTS

You retain rights to access, correct, or request the deletion of your personal data held by Novustra LLC. For any privacy requests or pattern access inquiries, contact support@snorstudio.com. Requests are addressed within 30 days.

9. SECURITY OF DATA

All sensitive data transfers occur via Secure Socket Layer (SSL) encryption technology. Access to user data is strictly limited to authorized personnel and contractors with a business need to know.

10. CHILDREN'S PRIVACY

snorstudio is not intended for individuals under 13 years of age. We do not knowingly collect personal data from children.

11. THIRD-PARTY LINKS

Our site may contain links to external craft tutorials, social media platforms, or guide pages. We are not responsible for the privacy practices or content of third-party websites.

12. CHANGES TO THIS PRIVACY POLICY

Updates to this policy will be published directly on this page with an updated Effective Date. Continued use of the snorstudio platform indicates acceptance of any revised terms.

13. CONTACT INFORMATION

For questions regarding this policy or your orders, please contact:

  • Email: support@snorstudio.com

  • Corporate Entity: Novustra LLC

  • Storefront Platform: snorstudio

Copyright © 2026 Novustra LLC. All Rights Reserved. snorstudio is a wholly-owned subsidiary storefront of Novustra LLC. Unauthorized duplication of this policy or any digital crochet patterns sold on this store is strictly prohibited.